I then get home to find there are open seats for a flight that would have arrived much earlier in the day. I went to a gate agent where she said she would get me on the next flight to MSY which was for the evening flight. About an hour later that flight is also cancelled. I asked for the next flight to arrive in MSY and was told I was put on the earliest flight. I then was herded to a long line to have my flight rebooked. I arrived at the airport at 5am to scan my boarding pass to find my flight was cancelled. I had a flight from IND to MSY connecting in DEN. Lu Stephens, 4010 Trinity Ct., Midland TX, 32, a Dallasite who has relocated to Midland I know ya’ll are swamped, and I am very sympathetic. I need to keep the money I have already paid in a refund or transfer to my miles etc. I can be reached at 32 or texted or emailed at I prefer texted because I see it immediately. I cannot make that trip with them beause IT IS TOO LONG a trip in the car. My kids got theirs credited back to their account and they ae driving to Phoenix. I was taking my family to Phoenix for the TCU Bowl game, and our reservations cancelled and the changes were not available. I would like a refund or have the amount moved to my account for future use. I needed to change my reservations but now, need them cancelled. I am an 81 year old female who is dedicated to SW Airlines. I am spending 3-4 hours a day on hold and can’t get in to send you a message. I have been online and my phone for 3 days now trying to get my reservaton straightened out. It’s my age group that helped Southwest Airlines grow and make SW great. I am so sorry to feel that I need to contact you directly.
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